Svaor®

Introduction

Welcome to Svaor®. We’re delighted to have you here! This Privacy Notice is designed to inform you about how we manage your personal information when you visit our website, engage with us on social media, or communicate with us over the phone. Our goal is to keep you informed and your data secure.

What Information Do We Gather?

• To enhance your experience with us, we collect a variety of information:
• Personal Information: This includes your name, contact details, social media handle, date of birth, age, vaping preferences, and history. We collect these details when you sign up for an account, make a purchase, or otherwise interact with us.
• Communication Records: We keep track of information from contact forms, emails, phone calls, and webchats.
• Competitions and Events: Details you provide when entering competitions or attending events, including personal information in entries, surveys, and event photos.
• Feedback and Reviews: Information about any issues with our products and reviews you leave.
• Technical Information: Data about your visits to our website, including IP address, device details, browser type, and navigation patterns.

How Do We Use Your Information?

•  Your information helps us provide and improve.
  
• our services in several ways, Marketing Communications, With your permission, we send promotional messages and updates. You can opt out at any time.
• Service Updates: We inform you about product updates, new features, and changes to our terms and policies.
• Order Management: We use your data to process and manage your orders, payments, returns, and exchanges.
• Competitions: We handle competitions and prize draws you enter.
• Feedback Requests: We may ask for your feedback to improve our services.
• Business Analysis: We analyse data to understand trends, evaluate our campaigns, and enhance our products and user experience.

When Do We Share Your Information? 

• We share your data only in specific circumstances
• With Your Consent: We share information when you give us explicit permission.
• Business Needs: We share data for legitimate business purposes, such as processing orders.
• Legal Compliance: We disclose information to comply with legal requirements, like court orders.
• Safety and Security: We share data to investigate and prevent fraud, policy violations, or safety threats.
• We may also share information with: Service Providers: Partners who help us with services like payment processing, data analysis, email delivery, hosting, and customer support.
• Business Transactions: In the event of a business transaction, such as a merger or acquisition, your information may be transferred as part of the deal.

Who Else Has Access to Your Information?

• We might share your data with: Marketing Partners: Companies like Mailerlite for email marketing and Sendcloud for postal services.
• Analytics Services: Tools like Google Analytics, Metorik, and Cloudflare to help us understand website usage and improve our services.
• We employ cookies and comparable technologies to enrich your browsing experience on our platform.
• For additional information, please see our Cookie Policy.

For what duration do we retain your data? 

• We retain your personal information only as long as necessary for the purposes outlined in this policy, typically no longer than 2 years, unless a longer retention period is required by law.

How Do We Protect Your Information?

• We take security seriously and implement measures to safeguard your data. However, keep in mind that no internet transmission is entirely secure.
• Access our services in a secure environment to help protect your information. Your Privacy Rights Depending on where you are, you may have certain rights related to your personal information.
• View Your Data: Obtain a copy of your personal information upon request.
• Access Your Data: Obtain a copy of your personal information upon request.
• Correct Your Data: Request corrections to inaccurate information.
• Delete Your Data: Request the deletion of your data.
• Restrict Processing: Limit how we process your data.
• Data Mobility: Request to receive your data in a format that can be easily transferred.
• Object to Processing: Oppose the ways in which we handle your data.
• Withdraw Consent: Withdraw your consent at any time.

What about policy Updates?

• We may make changes to this policy occasionally. The latest version will be effective immediately and indicated with a new "Revised" date.
• We encourage you to check this policy frequently to stay updated on how we safeguard your information.

Contact us if you need!

If you have any questions or feedback about this policy, please reach out to us at Care@svaor.ae. We’re here to help!